Locksmith Calabasas

My mail box key broke and I needed someone ASAP! I was referred to Travis by another locksmith and he had awesome customer service and was quick and witty with my replacement ? Will definitely be coming back!

My wife locked herself in the garage without her keys. She googled for the nearest locksmith and decided to call Tarzana lock & safe. It was a Saturday afternoon and everyone was busy but a service Tech showed up within 30 minutes. He unlocked the door, rescued my wife and presented her with a bill in which she signed gladly because she was just happy to get out of the garage. When I arrived home from out of town I noticed that the bill was excessive. I called and spoke with Mike and Informed Mike that I thought the bill was excessive for the service that was rendered. Like Most companies Mike agree to look into it and based on past experiences I didn't expect to hear back. To my surprise, Mike responded with his findings and agreed that the bill was excessive and informed me that the Tech made a mistake. Further Mike informed me that he would Be refunding $50 back to my credit card. I had never been in a situation with a service company whereas they admitted to a mistake and actually corrected it voluntarily. In lieu of the service offered by Tarzana lock and safe I will not only do all of my lock Smith business with Mike but I would recommend him to anyone else I know who need service. A good company with a good sense of appreciation for customer service and value of their customers.